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Business Briefs 09.17.15
West Orange Times & Observer Thursday, Jun. 12, 2014 4 years ago

Ace Hardware ranked highest in customer satisfaction for eight years

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The J.D. Power 2014 Home Improvement Retailer Satisfaction Study has ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the eighth year in a row. Ace has captured this ranking ever since the organization began the study eight years ago.

The company’s network of stores has once again demonstrated its top-notch customer satisfaction, driven by Ace’s heritage of meeting and exceeding customer needs for 90 years. 

“We are honored and humbled to receive this recognition from our valued customers for the eighth year in a row,” said John Venhuizen, president and CEO, Ace Hardware Corporation. “We believe we are blessed to be in the business of serving others, so it is encouraging to see our local Ace owners and their teams of ‘helpful hardware folks’ ranked so highly by consumers. I know the Ace team views these awards not with arrogance, but with a humbled determination to even better serve their communities.” 

The J.D. Power study is based on responses from more than 2,900 consumers who purchased home-improvement products or services in the past 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 791 on a 1,000-point scale. According to consumers, Ace performs particularly well in the staff and service category. 

The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service and store facility.

For 90 years, Ace Hardware has been known as “the place with the helpful hardware folks” in thousands of neighborhoods across America, providing customers with a more personal kind of help. With more than 4,850 hardware stores locally owned and operated across the globe, Ace is the largest hardware cooperative in the industry. Headquartered in Oak Brook, Ill., Ace and its subsidiaries currently operate 14 distribution centers in the U.S. along with distribution capabilities in Shanghai, China; Panama City, Panama; and Dubai, United Arab Emirates. Its retail stores are located in all 50 states, the District of Columbia and approximately 60 countries. For more information on Ace, visit www.acehardware.com.

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