City of Ocoee declares local state of emergency

The city of Ocoee issued a proclamation March 23 declaring a Local State of Emergency in response to the COVID-19 pandemic. Ocoee City Hall and all city administrative facilities are temporarily closed to the public. Residents should call (407) 905-3100 or visit Ocoee.org to request city services and interact with city government.

Utility/Water Billing

The city of Ocoee’s Utility Billing and Customer Service team in the City Hall lobby is closed to residents until the COVID-19 outbreak has passed. In the meantime, use one of several payment methods by visiting ocoee.org/353/Methods-of-Payment. The cut-off date for the month of March has been postponed to give citizens ample time to pay their water bill.

To establish new service, email [email protected]. For more information, call (407) 905-3191.

Parks and Recreation Facilities

The city’s Jim Beech Recreation Center and the boat ramp at Bill Breeze Park are closed to the public, as are select parks and all playgrounds and pavilions. When visiting the city’s open greenspaces, citizens should follow the CDC guidelines of social distancing with six feet of space between others. For more information, call (407) 877-5803.

Building Division

The city of Ocoee Building Division continues to serve citizens with normal response times. Utilize the city’s online process for permit submissions at permits.ocoee.org.  For all local business tax applications and inquiries, email [email protected]. All forms and documents can be found at ocoee.org/177/Building-Applications-Forms. For more information, call (407) 905-3104.

City Clerk

The office of the city clerk continues to serve citizens with normal response times. Citizen inquiries, including cemetery and public records requests, should be emailed to [email protected]. For more information, call (407) 905-3105.

Code Enforcement

Code Enforcement continues to serve citizens with normal response times. To file a code enforcement concern, fill out a form online at ocoee.org/737/Citizen-Support-Center. For more information, call (407) 905-3106.

Fire Department

The city of Ocoee Fire Department continues to serve citizens and visitors with normal responses to 911 emergencies to all fire, medical and specialized calls for service. As a precaution during an emergency, know that personnel may be wearing added personal protective equipment, such as masks, gloves, gowns and eye protection. This will assist in reducing the possible spread of virus from patients or family members who could have signs and symptoms of/or who may have been exposed to someone with the coronavirus.

All city fire stations are now closed to visitors, except for emergencies. Anyone with an emergency or feeling ill should call 911 and not drive to a fire station.

Certain public services such as blood pressure checks, sharps container drop-off and smoke detector installations are temporarily suspended.

All public relations and educational events that the fire department had scheduled or would normally participate in have been canceled until further notice.

Fire inspections, permitting and plans review will continue online until further notice. For more information, call the non-emergency number, (407) 905-3140. For emergencies, call 911.

Police Department

The city of Ocoee Police Department headquarters lobby will be closed to walk-in customers until further notice. Citizens can reach the police department by calling (407) 905-3160. For copies of police reports and other records, call (407) 905-3162 or email [email protected].

Public Works Department

Trash and recycling collection will continue normal operations.

Utilities Department

Water, sewer and reclaimed water services will continue normal operations.