SunPass center opens in Ocoee mall

Where there were dresses, there is now a lobby and conference room. The power tools are gone, and in their place is a walk-in center. And replacing the jewelry, shoes and men’s department is a huge call center.

Xerox held the grand opening of its SunPass Customer Service Center on Sept. 29 at the West Oaks Mall in Ocoee, occupying the space formerly known as a Sears department store.

A ribbon-cutting was held outside the south entrance, and guest speakers touted the benefits of this new center. It creates 500 jobs in the city of Ocoee; gives customers a convenient walk-in location, which will process toll transactions across the state; and brings new opportunities to Ocoee’s 20-year-old mall.

More than one billion transactions are processed each year, according to Xerox, which was awarded the contract with the Florida Department of Transportation.

The 70,000-square-foot first-floor space boasts a state-of-the-art call center with quality service monitors; walk-in centers on the west and east sides, allowing access from outside or inside the mall; and areas for training and conferences.

Contact Amy Quesinberry Rhode at [email protected].