Users reporting problems with Orange County CARES Act site

The county's Individual and Family Assistance Program opened for applications Monday, June 8.

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  • | 9:15 a.m. June 9, 2020
  • West Orange Times & Observer
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One day after Orange County's Individual and Family Assistance Program opened to the public, users still are reporting problems with submitting their applications.

The $36.5 million program provides a one-time payment of $1,000 per household for residents affected by COVID-19. Funds for this program will assist residents to bridge financial gaps for rent, mortgage, medical or an eligible utility expense.

The application site was only live for a few minutes on its opening day, June 8, before it closed to new applications. The county reopened the portal at 8 a.m. Tuesday, June 9, and officials said it would allow up to 20,000 users to submit applications. However, users reported on Twitter problems with the site, including errors while uploading requested documents. 

Orange county officials reported it had received the start of 50,000 applications before it closed the portal to applicants Tuesday morning. 

"Those who are in the system will still be able to complete their uploads," officials said. "Applicants will have until tomorrow at midnight to complete their uploads."

For more information, visit Orange County CARES.



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